Support
How can we help?
You don't need an account or login. Email us with a clear description of what you need help with and we'll take it from there.
Request help
Include what you were trying to do, what happened, what you expected, your device model and operating-system version, and whether you use UniTracks Free or Pro. Add screenshots if they help, but avoid sending real marks, setup codes or other private academic information unless they're essential to the issue.
We aim to reply within a few working days. More complex reports may take a little longer to investigate, but we'll let you know if we need anything else.
Email support@unitracks.co.ukQuick answers
Before you email
Do I need an account to get help?+
No. UniTracks doesn't require a user account. Just email us from any address you can receive a reply at.
What should I include in a bug report?+
Tell us what you were trying to do, what happened, what you expected, and your device and operating-system version. Screenshots are helpful when they don't contain private information.
What if UniTracks Pro is missing?+
Try Restore Purchases using the same App Store or Google Play account used to buy Pro. If access is still missing, tell us the platform, product shown and purchase date. Never email payment-card details.
Can support check my marks or app data?+
Not automatically. Academic information normally stays on your device or your configured sync services. Only send a minimal example if it's genuinely needed to investigate a calculation or import problem.